Professional Experience

Technology Consultant at Western Washington University - Residential Technology, April 2007- Current

Managed and reported copyright allegations received by third party companies

Communicated highly sensative information to customers

Educated customers of specific contractual agreements

Improved efficiency of specific job responsibilities

Documented guidelines and instructions of reporting process

Received, confirmed, and reported faulty ethernet data hardware

Setup appointments with tentative customer schedules

Communicated current state of repairs regularly for customer satisfaction

Managed Ethernet hub inventory

Researched and wrote network troubleshooting instructions

Answered all Mac related questions and concerns

Trained temporary employees unfamiliar with Mac user interface and settings

Received and responded to low latency gaming experience trouble tickets

Monitored customer packets for prioritization classification

Presented responsibilities, policy, and scope to temporary internship employees

Gathered training feedback and organized new training programs

Led a team of temporary employees during peak support season

Researched network related issues

Participated in weekly staff meetings

Educated customers on technical problems and solutions

Managed schedule and appointments through Microsoft Exchange calendar

Temporary Technology Employee at Kelly Services, Inc. - Temporary Agency, Summer 2010

Analyzed data entry process to provide most efficient use of time

Eliminated errors with constant feedback from supervisors

Organized years worth of documentation for easier accessibility and speed

Connected data and voice wired runs to server room patch panels based on network blue-print

Organized and setup employee workstations for administration, design, and marketing departments.

Demonstrated knowledge and enthusiasm of IT through improvisation of assigned obligations

Kyle Wisser's Portfolio